Refund policy
📄 Returns & Refunds Policy
At Train.Roll.Evolve, all products are made or sourced specifically for each order. Please read our policy carefully before purchasing.
🔁 Apparel (T-Shirts & Caps)
All t-shirts and caps are made to order.
For this reason, we do not accept returns or exchanges for:
- Incorrect size selected
- Change of mind
- Preference (e.g. colour/style)
✅ Damaged or Incorrect Items
If your item arrives:
- Damaged
- Misprinted
- Incorrect
Please contact us within 30 days of delivery with:
- Your order number
- Clear photos of the issue
We will arrange a replacement or refund at no cost to you.
📦 Accessories & Other Products
Returns for non-apparel items may be accepted depending on the supplier.
🔁 Returns may be accepted if:
- Item is unused and in original packaging
- Return is requested within 14 days of delivery
⚠️ Customer is responsible for:
- Return shipping costs
- Safe return of the item
❌ Returns are not accepted for:
- Used items
- Items not in original condition
- Change of mind (unless approved)
🚚 Shipping Issues
If your order is:
- Lost in transit
- Marked delivered but not received
Please contact us and we will investigate with the carrier.
💬 Our Commitment
While we have clear policies in place, we aim to be fair and reasonable.
If there’s an issue with your order, please get in touch — we will always try to resolve it.
📧 Contact Us
For any return or refund enquiries